Terms of service
these terms & conditions (“terms”) govern your access to and use of our website (the “website”) and the purchase of products from auri lane inc (“we”, “us”, or “our”). by using the website or placing an order, you agree to be bound by these terms.
if you do not agree with these terms, you must not use the website.
company information
company name: auri lane inc
address: 1790 38th st 1st floor ste 108, boulder, co 80301, united states
phone: +1 (970) 759-4206
email: info@aurilanedolls.com
we operate an independent online retail store offering handmade crochet dolls, yarn dolls, soft decorative toys, character dolls, animal dolls, handmade-style accessories, and curated gift items. our products are intended for everyday gifting, home decoration, play-inspired use, and collectible display. we do not provide any financial, banking, payment, or regulated professional services.
eligibility
by using the website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and that you have the legal capacity to enter into binding contracts.
use of the website
you agree to use the website only for lawful purposes and in accordance with these terms. you must not attempt to gain unauthorized access to any part of the website, servers, or related systems, and you must not interfere with or disrupt the normal operation of the website.
we reserve the right to suspend or terminate your access if we reasonably believe you have violated these terms or misused the website.
products and information
we make reasonable efforts to ensure that product descriptions, images, pricing, materials, sizes, colors, and product-related information are accurate and up to date.
because our products may include handmade crochet dolls, yarn-based items, soft stuffed products, textile accessories, decorative dolls, and gift items, slight variations in color, texture, stitching, shape, size, facial details, yarn tone, or finish may occur. these differences may be caused by handmade production, material characteristics, production batches, photography, screen display settings, or normal product variations, and are not necessarily considered product defects.
some products may contain small parts, decorative elements, yarn fibers, buttons, accessories, or stitched details. customers should review the product description, age guidance, safety notes, size information, and care instructions before purchase and use. adult supervision may be required for children’s items, decorative toys, or products with small parts.
our handmade-style dolls and decorative products are not intended for rough handling, chewing, teething, or use by infants unless specifically stated in the product description.
we reserve the right to modify, limit, or discontinue any products, prices, or promotional offers at any time without prior notice.
prices, taxes, and payment
all prices are listed in u.s. dollars (usd).
prices generally do not include shipping fees, which are displayed at checkout.
sales tax may be applied in accordance with applicable laws.
by placing an order, you authorize us and our payment service providers to charge the total order amount to your selected payment method. you are responsible for providing accurate, complete, and current billing and payment information.
orders and contract formation
when you place an order, you are making an offer to purchase products subject to these terms. we reserve the right to accept or reject any order at our discretion.
a binding contract is formed when we send you an order confirmation email or when the products are shipped, whichever occurs first.
we may cancel an order if the product is unavailable or out of stock, if there is a pricing or description error, if payment is declined or suspected of fraud, or if the shipping address is incomplete, invalid, or outside our service area. if payment has already been taken, a refund will be issued to your original payment method.
shipping and delivery
shipping methods, costs, and estimated delivery times are shown at checkout and detailed in our shipping policy, which forms part of these terms.
delivery times are estimates only and are not guaranteed. delays may occur due to carrier issues, weather conditions, peak seasons, or logistics delays.
risk of loss or damage transfers to you once the package is handed to the carrier, in accordance with applicable law and our shipping policy.
returns and refunds
returns and refunds are governed by our separate refund & return policy, which is incorporated into these terms by reference. by placing an order, you acknowledge that you have reviewed and agreed to that policy.
for hygiene, safety, and product-integrity reasons, certain handmade crochet dolls, yarn products, textile items, decorative accessories, gift sets, or personalized-style items may be subject to return limitations if they have been used, washed, damaged, altered, stained, exposed to odors, or removed from original packaging. please review our refund & return policy for details.
intellectual property
all content on the website, including text, images, graphics, designs, logos, product descriptions, and software, is owned by or licensed to auri lane inc and is protected by applicable intellectual property laws.
you may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent.
disclaimer of warranties
to the fullest extent permitted by law, the website and all products are provided “as is” and “as available.” we make no warranties, express or implied, including fitness for a particular purpose. we do not guarantee that the website will always be uninterrupted, secure, or error-free.
these terms do not affect any legal rights that cannot be excluded under applicable consumer protection laws.
limitation of liability
to the maximum extent permitted by law, auri lane inc shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. our total liability for any claim related to an order shall not exceed the total amount paid for that order.
indemnification
you agree to indemnify and hold harmless auri lane inc, its officers, employees, and partners from any claims, losses, liabilities, or expenses arising from your breach of these terms, your misuse of the website, or your violation of applicable laws or third-party rights.
governing law and jurisdiction
these terms are governed by the laws of the state of colorado, united states, without regard to conflict of law principles.
any disputes shall be subject to the jurisdiction of the state or federal courts located in colorado, unless consumer protection laws require otherwise.
changes to these terms
we may update these terms from time to time. the latest version will always be posted on the website with an updated “last updated” date.
your continued use of the website constitutes acceptance of the revised terms.
contact information
if you have any questions about these terms, please contact:
auri lane inc
address: 1790 38th st 1st floor ste 108, boulder, co 80301, united states
phone: +1 (970) 759-4206
email: info@aurilanedolls.com