Refund policy
we hope you enjoy the purchases you make from auri lane inc. this refund & return policy explains how auri lane inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our website.
scope
this policy applies to purchases made directly through our official channels and delivered within the united states. we primarily serve customers within the u.s.
return window
unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered. requests submitted outside this 30-day period may be rejected.
conditions for returns
to be eligible for a return and refund:
- items must be unused, clean, and in their original condition
- all original packaging, protective materials, labels, manuals, inserts, and accessories, if any, must be included
- you must provide proof of purchase, such as an order confirmation or order number
if returned items show signs of use, washing, stains, damage, missing parts, odor, wear, improper handling, or removed packaging, we may refuse the return or provide only a partial refund.
because our products are handmade crochet dolls, yarn dolls, decorative toys, character dolls, animal dolls, and curated gift items, returned products must be complete, clean, unused, and suitable for resale.
for hygiene and safety reasons, certain items may not be eligible for return if they have been used, washed, opened, damaged, or removed from sealed packaging.
for dolls, decorative toys, gift items, or accessory products, items must be returned without signs of wear, stains, scratches, dents, missing components, or damaged packaging.
contact us before returning
before returning any item, please contact our support team within the return period:
email: info@aurilanedolls.com
phone: +1 (970) 759-4206
please provide your name, order number, the item(s) you wish to return, and the reason for the return.
if your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required. returns sent without approval or to the wrong address may not be processed or refunded.
return shipping costs
if the return is due to our error, such as the wrong item shipped or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing supporting evidence, such as photos or videos.
if the return is due to personal reasons, such as change of mind, preference, ordering the wrong item, or choosing the wrong style or color, you are responsible for return shipping costs. original shipping fees are generally non-refundable.
damaged or defective items
if your item arrives damaged or appears defective, please contact us within 7 calendar days of delivery. provide your order number along with clear photos or videos showing the item, outer packaging, inner packaging, and any damaged areas. after review, we will offer a replacement, partial refund, or full refund where appropriate.
refund process
once your return is received and inspected, we will notify you whether your refund is approved or rejected. approved refunds will be issued to your original payment method only. please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
exchanges
we do not offer direct exchanges. if you would like a different item, please return the original item and place a new order on our website.
final sale items
items marked as “final sale” or “non-returnable” are not eligible for return or refund unless they arrive damaged or defective.
for hygiene, safety, or product-integrity reasons, opened or used items may also be treated as non-returnable unless required by applicable law or unless the product arrives damaged or defective.
contact information
if you have any questions about this refund & return policy or need assistance:
auri lane inc
address: 1790 38th st 1st floor ste 108, boulder, co 80301, united states
phone: +1 (970) 759-4206
email: info@aurilanedolls.com