Shipping policy
this shipping policy explains how orders placed on our website are processed and delivered by auri lane inc (“we”, “us”, or “our”).
company information
company name: auri lane inc
address: 1790 38th st 1st floor ste 108, boulder, co 80301, united states
phone: +1 (970) 759-4206
email: info@aurilanedolls.com
shipping area
we currently ship orders within the united states only. orders outside this area may not be fulfilled, or we may contact you to cancel and refund your order.
carriers
we work with reliable shipping providers such as usps, ups, and fedex to ensure safe and timely delivery. the carrier may vary depending on package size, weight, shipping destination, and service availability.
order processing time
because our products are handmade crochet dolls and decorative accessories, some orders require careful inspection, sorting, and protective packaging.
orders are typically processed within 1–3 business days after payment confirmation. business days are monday through friday, excluding u.s. public holidays.
during holidays, peak seasons, or promotional periods, additional processing time may apply.
packaging
all items are carefully packaged to minimize damage during transit. packaging may include protective wrapping, cushioning materials, and sturdy boxes depending on the product type.
special packaging requests or gift wrapping may incur additional fees, which will be shown at checkout.
estimated delivery time
estimated delivery times are provided at checkout and depend on your shipping address and chosen shipping method. delivery times are estimates and may be affected by weather, carrier delays, holidays, or high shipping volume.
shipping costs
shipping fees are calculated at checkout based on destination, package size, weight, and shipping method. applicable taxes, if any, are displayed separately.
free standard shipping is available on orders of $58.00 or more after discounts or coupon codes are applied.
additional charges may apply for gift wrapping, special packaging, or expedited shipping, and will be displayed prior to checkout.
order tracking
once your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment.
address accuracy
ensure your shipping address is complete and accurate, including apartment, suite, unit number, and a valid phone number.
we are not responsible for delays, failed deliveries, or extra costs caused by incorrect addresses. if a package is returned due to an incorrect address, we may contact you for reshipment, and additional shipping fees may apply.
damaged or lost items
if your package is lost or arrives damaged, please:
- take clear photos of outer packaging
- take photos of inner packaging
- take photos of the damaged item
- contact us promptly with your order number and photos
we will review and provide a solution according to our refund & return policy, which may include a replacement, partial refund, or full refund where appropriate.
risk of loss
the risk of loss or damage transfers to you once the package is handed to the carrier. we will assist in resolving carrier-related issues in accordance with our policies.
additional fees for packaging and insurance
certain items may require extra protective packaging or shipping insurance due to size, weight, or value. applicable fees will be clearly displayed at checkout.
changes to this shipping policy
we may update this policy periodically. the latest version will always be posted on our website with a “last updated” date. continued use of the website constitutes acceptance of the updated policy.
contact information
for any shipping or delivery questions:
auri lane inc – shipping support
email: info@aurilanedolls.com
phone: +1 (970) 759-4206
address: 1790 38th st 1st floor ste 108, boulder, co 80301, united states